||United Arab Emirates : Dubai Customs shortlisted for the Hamadan bin Mohammed Smart Government Awards
||Dubai Customs is through to the finals of the coveted Hamadan bin Mohammed Smart Government (HbMSG) Awards in five main categories.
The winners of the 4th cycle of HbMSG Awards, organized by Dubai the Model Center of the General Secretariat of the Executive Council, are due to be announced this December during the annual awarding ceremony.
Reaching the final stage of the Hamdan bin Mohammed Smart Government Award in five categories confirms that Dubai Customs is on the right path towards meeting the Government of Dubais objectives of smart government transformation and public happiness enhancement. This is in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minster of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamadan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of the Executive Council, to improve government work system and transform Dubai into the worlds smartest and happiest city.
Dubai Customs is shortlisted in different award categories of services, initiatives and individuals, including: The Smart Workspace initiative for the category of Best Pioneering Government Initiative: A smart initiative that transforms traditional online/mobile services into smart services, utilizing wearable and portable devices through re-engineering the way users interact with the applications for trade supply chain. It has reduced entry of frequent data and cut down transaction processing time by 45%, thus offering a unique experience for customers.
The Advanced Passenger Luggage Clearance initiative for the category of Best Internal Cooperation for Service Improvement: This initiative has been launched at passenger terminals to improve customs clearance procedures by smartly reducing time and cost, using smart devices/systems to check and stop suspicious baggage before arrival to terminal exit. It has reduced processing time by 93%. This initiative has been implemented as a result of joint internal cooperation between Air Customs Centers Management and other DC departments.
The Self-Service for Issuing Vehicle Certificates initiative for the category of Best Cooperation with the Public: This initiative offers a self-service kiosk for DC clients to process new Vehicles Clearance Certificates (VCC) without the hassle of waiting to complete the service. The new breakthrough has reduced customer waiting time by 98% and service cost, as well as increased clients satisfaction and enhanced frontline staff productivity.
Juma Al Ghaith shortlisted for Best Smart Integration category: Juma Al Ghaith, Executive Director of Customs Development Division at Dubai Customs, has more that 24 years of experience in the Information Technology and Business Transformation fields, specialized in delivering mission critical business solutions using leading edge technologies.
After graduating from the University of Arizona with a Bachelors degree in Information Management Systems and Operations Management, he started his professional career in 1992 with Ports, Customs & Free Zones Corporation where he gained a unique experience in the trade and logistics supply chain. Since 2007, Al Ghaith has been focusing on Dubai Customs where he established Customs Development Division and has been leading a comprehensive Reform and Modernization Program focusing on transforming people, processes, technology and information through implementation of innovative business solutions using state of the art technologies and best practices to achieve DCs strategic vision.
He spearheaded the development of the award winning Customs Administration solution, Mirsal II, which has been recognized worldwide and implemented by other Government Agencies. Innovation Team for Best Innovation category: The Number One team has been formed with responsibility for the agenda of service improvement. The team comprises of variety of skills, roles, duties and experiences from different organization units. Such team diversity ensured departments active participation, contribution and collaboration to customer service delivery for resolving problems related to service improvement.
The team has played a proactive role in making tangible improvements in the organization business practices. The team has focused on measuring progress towards achieving improvement objectives: reducing service time, cutting cost, improving overall customer experience and increasing service efficiency. The team considered the most effective delivery channels and focused on online/smart delivery of services, which represent 9 million customs transactions annually.
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