||France : Touax automates customer invoice delivery with Eskers cloud-based AR Solution
||Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing, today announced it is working with France-based Touax, a global leader in modular technology for housing solutions and services, and logistics centers, to automate the delivery of its customer invoices, both paper and e-invoices. With Esker, Touax has been able to improve employee productivity, increase physical office space and enhance customer satisfaction, particularly with public administrations.
Prior to implementing Eskers accounts receivable (AR) automation solution, Touaxs accounting department spent close to four business days per month manually processing customer invoices from its seven French branches. A dedicated room housed all of the large equipment, printers and noisy machines not only taking up space, but representing a significant cost for the company. Initially, Touax outsourced the processing and delivery of paper invoices, which enabled the company to prepare its teams and customers for the gradual transition to e-invoicing. Touax has extended its existing solution to include e-invoice delivery and is now able to offer its customers (including public administrations) the option of switching to e-invoicing with electronic signature. Touax hopes to convert 30 percent of its customers in the private sector within the next year.
We were looking to modernize and gain physical space, said Jean-Michel Erault, credit manager at Touax. Esker offers a versatile and scalable solution, capable of automating both paper and e-invoice delivery, as well as complying with different public administrative needs.One of Eskers strengths is its efficient and reactive support service, said Erault. Its very reassuring to know that they always have an answer to our questions and particular needs.
Eskers easy-to-use solution was quickly adopted by team members throughout the company who declared that they would never go back to how it used to be. In addition to automating invoices, Touax also uses Eskers virtual printer to send other types of documents. Esker is not just a technical solution; it has modernized our processes and made it possible to federate our teams, making them more efficient in their core business, concluded Erault.
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